At Zeba Luxe (zebaluxe.com), we strive to ensure your orders are delivered safely and efficiently. This Shipping Policy outlines our standard delivery timeframes, processing procedures, and geographic scopes. By placing an order with us, you acknowledge and agree to the delivery terms outlined below.
- Order Processing and Handling
All orders are processed, verified, and prepared for dispatch within 1 to 3 business days (excluding weekends and official holidays) following payment confirmation. Once your order has been successfully processed and handed over to our international logistics carriers, you will receive an automated email notification containing your unique shipment tracking number.
Please note that order processing times may occasionally experience minor extensions during peak holiday seasons, special promotional events, or due to high order volumes.
- Shipping Destinations
We currently provide shipping services to valid, physical delivery addresses within the United States and selected international regions. For security and fraud prevention compliance, we reserve the right to decline or cancel orders destined for unverified, high-risk, or restricted locations. - Standard Shipping Times and Delivery Estimates
We offer reliable shipping options depending on your geographical location:
- Domestic Shipping (United States): For orders shipping within the United States, standard delivery typically takes between 3 to 7 business days following the 1-3 days processing window.
- International Shipping: For selected international regions outside the US, standard delivery typically takes between 7 to 15 business days.
- Tracking Availability: A tracking link will be provided via email as soon as your package ships, allowing you to monitor its progress step-by-step.
Please understand that these delivery estimates are general guidelines provided by our logistics carriers and are not strict guarantees. Unforeseen customs inspections, international transit disruptions, or extreme weather conditions are outside of our direct control.
- Customs, Duties, and Import Taxes
Zeba Luxe is not responsible for any customs duties, tariffs, or import taxes applied to your package. Any fees imposed during or after shipping are the sole responsibility of the customer. We advise checking with your local customs office for specific regional regulations. - Address Accuracy and Deliverability
It is the customer’s full responsibility to provide accurate, complete, and verifiable shipping information during the checkout process. Zeba Luxe will not be held liable or responsible for delayed, missing, or misdelivered packages resulting from incorrect or incomplete addresses entered by the purchaser.
If a package is returned to our logistics hub due to an incorrect address or failure to claim, additional shipping fees may apply to resend the item.
- Lost, Delayed, or Damaged Packages
We take immense care in packaging your items securely. However, if your package arrives damaged or experiences unusual transit delays:
- Courier Inquiries: We recommend contacting the shipping carrier directly using your provided tracking number to resolve immediate transit issues.
- Customer Support: If you require further assistance or if your package has not arrived within 25 business days, please reach out directly to our support team at [email protected] so we can investigate and assist you accordingly.
- Contact Information
Should you have any questions, concerns, or inquiries regarding our Shipping Policy or your active order, please feel free to contact us:
- Support Email: [email protected]
- Website: https://zebaluxe.com