Frequently Asked Questions
Find clear answers to common inquiries regarding our handcrafted leather goods, secure shipping, orders, and customer support at Zeba Luxe.
All Zeba Luxe products are crafted from premium, ethically sourced authentic leather. Our master artisans utilize traditional techniques combined with modern design standards to ensure exceptional durability, refined texture, and luxury finish for the modern lifestyle.
Once your order has been successfully processed and shipped, you will receive a confirmation email containing your tracking number and a direct link to monitor the delivery status of your luxury leather goods in real time.
We offer secure and reliable shipping services. Standard processing and delivery times vary depending on your destination region. Detailed timelines, shipping fees, and carrier information are available on our dedicated Shipping Policy page.
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you may do so within our specified return window, provided the product remains unused, in its original packaging, and accompanied by proof of purchase.
We accept major credit and debit cards, secure digital wallets, and other authorized electronic payment methods processed safely through our encrypted gateway to guarantee maximum security for your transactions.
Our dedicated support team is ready to assist you. You can reach out to us at any time via electronic mail at [email protected], and we will respond promptly during our regular working hours.
Import duties, taxes, and customs fees may apply depending on the destination country’s regulations. These charges are the responsibility of the recipient and are typically collected upon delivery by the shipping carrier or local customs office.