Returns & Exchanges Policy
At Zeba Luxe, customer satisfaction is our top priority. We take great pride in the quality and craftsmanship of our handcrafted leather goods. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange process under the terms outlined below.
30-Day Return Window
We accept return requests within 30 days from the date your package was delivered. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or an exchange.
Conditions for Eligible Returns & Exchanges
To qualify for a return or exchange, your item must meet the following requirements:
- The item must be unused, unworn, and in the exact same condition that you received it.
- The item must be in its original packaging, including all tags, protective covers, and dust bags.
- Proof of purchase (order number or email receipt) must be provided.
How to Initiate a Return or Exchange
- Contact our customer support team at [email protected] within the 30-day window, providing your order number and the reason for the return/exchange.
- Our team will review your request and provide you with detailed instructions and the authorized shipping destination address.
- Package the item securely and ship it back using a trackable shipping service.
Return Shipping Costs
Customers are responsible for paying their own return shipping costs, except in cases where the product arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or issue a full refund at no extra cost to you.
Refund Processing
Once your returned item is received and inspected by our quality assurance team, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.
Exchanges
We replace items if they are defective or damaged. If you wish to exchange a product for a different size or color, please follow the return procedure to return the original item, and place a new order for the desired item upon return confirmation.
Contact Customer Support
For any questions regarding our Returns & Exchanges policy, please reach out to us at:
Support Email: [email protected]